When you’re entrusting a moving company with your home, your belongings, and your schedule, online reviews are one of your best windows into how the company actually behaves. But not all reviews are created equal. Some are long-time customers, others might be fake, and many only tell half the story. Taking the time to check verified reviews helps you separate the true professionals from the riskier ones.
What to Look for in Reviews
Here are key things to scan for:
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Recent reviews + consistent patterns: A company that has a long track record of positive reviews is more reliable than one with only a handful of glowing (or vague) comments.
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Detailed feedback: Reviews that mention specific things like “crews arrived on time,” “no damage,” “transparent billing,” or “packed my piano with care” tell you more than generic “great job!”
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How the company responds: Even the best companies will have negative reviews from time to time. What matters is how the mover responds — do they apologise, explain, or try to fix it? That shows accountability.
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Third-party review sites: Use independent platforms (Google, Yelp, BBB, MoveAdvisor) and not just the testimonials a company posts on its own website.
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Beware of red flags: Vague language, reviewer names with no other profile or reviews elsewhere — these can signal fake or manipulated reviews.
How Your Moving Butlers Makes Reading Reviews Easy
At Your Moving Butlers, we believe transparency is part of good service. We encourage you to:
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Visit our Google Reviews and read what real past customers say about us.
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Reach out if you see anything you’d like us to explain. We’ll gladly answer questions about our crews, vehicles, schedule reliability, and communication.
The Bottom Line
Reviews won’t tell you everything — you’ll still want to check licensing, insurance, ask questions, and get a good estimate — but honest, verified reviews give you a major confidence boost. The more you dig, the less you’ll worry.
When you’re ready to find movers who deserve those good reviews, we’re here for you. Get your estimate here.
